Cancellation and refund policy

This page explains how to cancel or change the date of a tour, and how much you get back. It applies to join tours and private tours.

If you cancel

• 24 hours or more before pickup: full refund.
• Less than 24 hours before pickup, or if you do not show up: no refund.

If you want a different date

Tell us 24 hours or more before pickup and we will move your booking free of charge, as long as a boat is available on the new date.

If we cancel or change the trip

• If the sea or weather is unsafe, the park or authorities close the area, or we cannot run the trip for our own reasons, you choose a new date or a full refund.
• If we have to change the programme before your trip and you no longer want to go, we refund you in full with no deductions.

National park fees

If you paid online, the park fee is part of your payment, so a full refund includes it. If you pay the park fee yourself on the day, it is not part of what you paid us, so it is not part of any refund.

How to cancel or change your date

Call 065-889-7954 087-000-7176 065-751-0956 or message us on LINE or WhatsApp with your booking number (if you have one), the booking name, tour and date. We count from the time we receive your message or call.

How we refund

We refund to the same payment method within 14 days of your request. Card refunds reach your card on your bank's schedule.

Our other booking terms are in the terms of service.

Last updated 12 October 2026