Privacy policy

This page explains what we collect about you, what we use it for, who we share it with, how long we keep it, and what you can ask us to do with it.

Who looks after your data

Andaman Blue Sea Tour, Ao Nang, Krabi, Thailand, run by these licensed tour operators:
The Lucky Krabi Travel, No. 34/03699
Andaman Blue Sea Travel & Tour, No. 33/10230

For privacy questions, call 065-889-7954 087-000-7176 065-751-0956 or message us on LINE.

What we collect

We get your details from the booking form on this website, or from what you tell our team by phone, LINE or WhatsApp:

• Your name, phone number, email and the chat account you contact us from
• The tour, date, number of adults and children, and whether they are Thai or foreign guests (for park fees)
• Your hotel, for pickup, and any message you write to us
• The payment result PaySo sends back: reference number, amount, date and status. We never receive your card number.

What we use it for

Only to book your boat, take your payment, email your confirmation, arrange pickup, arrange your accident insurance and contact you about your trip. Without these details we cannot book your tour or pick you up. We do not send newsletters or advertising to your email.

Who we share it with

We never sell your details or share them for advertising. We only pass them to the people who run your trip, or to authorities when the law requires it.

• Your driver, captain and guide
• Pay Solution Co., Ltd. (PaySo), our payment provider, which receives your email, the amount and a reference number to process your payment. What you enter on the PaySo page is covered by PaySo's own policy.
• The hosting and email providers we use to store bookings and send confirmations
• The insurer that covers your trip
• Government authorities, when the law requires it

How long we keep it

• Your name, phone, email, hotel and messages are deleted automatically 12 months after your trip.
• Sales records (booking number, tour, date, amount and payment result) are kept for 5 years, as our payment provider requires and as accounting and tax law require.

Keeping your data and payment safe

• Every page of this website uses an encrypted connection (HTTPS).
• You enter card details directly on the PaySo payment page. They never pass through or stay on our website.
• We confirm every payment by checking directly with PaySo's system before we update your booking.
• Each booking's payment link has its own code. Without the link, nobody can open your booking.
• Booking data is stored in a part of our server that cannot be reached from the internet. Only our team can see it, each with their own back-office account, and the system records who did what to each booking.
• If a data breach affects you, we will tell you and the authorities the law requires without delay.

Your rights

Under Thailand's Personal Data Protection Act B.E. 2562 (2019) you can ask us to:

• Show you or give you a copy of your data
• Correct anything that is wrong
• Delete your data, or stop using it for a while
• Stop a particular use of your data
• Send your data to you or someone else in a machine-readable format
• Withdraw consent you gave earlier

Just call or message us on LINE. If you think we have misused your data, you can complain to Thailand's Personal Data Protection Committee office.

Cookies and analytics

This website uses no advertising cookies and has no visitor analytics installed. The booking and payment pages set no cookies on your device.

Links to other services

The LINE, WhatsApp, Facebook and TikTok buttons take you to those companies' services, which have their own privacy policies.

Changes to this policy

If we change how we collect or use your data, we will update this page and the date below.

Last updated 12 October 2026